How Nautilus Dubai handles enquiry data

This page explains the practical data we collect when you contact Nautilus about watches, services, buying, selling, authentication, or sourcing.

What data we collect

We may collect your name, WhatsApp number, phone, email, preferred language, enquiry type, brand, model, reference number, watch condition, service history, urgency, and notes you choose to share.

Leads, enquiries, and uploaded photos

Repair, authentication, spare parts, selling, sourcing, and buying enquiries may be saved as lead records so our team can reply and follow up. Uploaded photos may include the watch dial, caseback, clasp, papers, issue area, or part area. Photos help us prepare, but they do not replace physical inspection where inspection is required.

WhatsApp and contact details

If you contact us through WhatsApp, WhatsApp is a third-party service and its own terms and privacy practices apply. We use your contact details to respond to your request, arrange boutique visits, and discuss next steps.

Cookies and analytics

The website may use basic cookies required for application sessions and security. If analytics are enabled later, they should be used in a practical way to understand website performance and enquiry paths.

How data is used

We use enquiry data to understand your request, prepare for inspection, reply by WhatsApp, phone, or email, manage follow-ups, and improve service quality. We do not sell personal data.

Retention and contact

We keep enquiry and service information for a reasonable period connected to client service, compliance, and business operations in the UAE/Dubai context. To contact us about privacy, email contact@nautilusdubai.com.