Privacy Policy
Privacy Policy
This Privacy Policy explains how NAUTILUS WATCHES & CLOCKS REPAIRING L.L.C collects, uses, stores and protects personal information when you visit our website, submit an enquiry, contact us by email, telephone or WhatsApp, or use our services. It also explains your choices and how to contact us regarding your personal information.
What data we collect
We may collect your name, WhatsApp number, phone, email, preferred language, enquiry type, brand, model, reference number, watch condition, service history, urgency, and notes you choose to share.
Leads, enquiries, and uploaded photos
Repair, authentication, spare parts, selling, sourcing, and buying enquiries may be saved as lead records so our team can reply and follow up. Uploaded photos may include the watch dial, caseback, clasp, papers, issue area, or part area. Photos help us prepare, but they do not replace physical inspection where inspection is required.
WhatsApp and contact details
If you contact us through WhatsApp, WhatsApp is a third-party service and its own terms and privacy practices apply. We use your contact details to respond to your request, arrange boutique visits, and discuss next steps.
Cookies and analytics
The website may use basic cookies required for application sessions and security. If analytics are enabled later, they should be used in a practical way to understand website performance and enquiry paths.
How data is used
We use enquiry data to understand your request, prepare for inspection, reply by WhatsApp, phone, or email, manage follow-ups, and improve service quality. We do not sell personal data.
Retention and contact
We keep enquiry and service information for a reasonable period connected to client service, compliance, and business operations in the UAE/Dubai context. To contact us about privacy, email contact@nautilusdubai.com.