Everyday marks on a case or bracelet
Point out the areas that concern you most. A physical inspection helps us discuss what can be addressed, what may remain visible and an appropriate scope of work.
Independent watch care · Dubai
Watch Polishing & Refinishing in Dubai
Discuss surface wear, mixed finishes and the details you want to preserve before choosing refinishing.
About this service
Case and bracelet refinishing for original Swiss watches, with the scope agreed after a free initial inspection.
Scratches, surface wear and an uneven-looking finish can make a familiar watch feel tired. Nautilus assesses original Swiss watch cases and bracelets for polishing and refinishing at our Deira Gold Souk workshop. The starting point is your watch's present condition and the appearance you would like to achieve.
Tell us whether you want attention to a particular area or a wider refinishing assessment. We review the exterior metal, visible marks and existing polished, brushed or mixed finishes before agreeing the scope. For vintage or inherited pieces, explain which details and signs of age you want to preserve.
Typical timing is confirmed after inspection. An initial inspection is always free and usually takes about 30 minutes. If accurate diagnosis requires opening the watch or disassembling components, we explain the separate paid technical assessment before proceeding. General service typically involves about one working day for the work followed by two days of evaluation and testing; polishing usually takes one to three working days. Fault complexity and original-part availability can extend these timings.
Nautilus provides a one-year warranty on workmanship it performs. The warranty does not cover customer misuse, accidental or personal damage, or a new technical fault unrelated to the original work. It covers our workmanship and is not an authenticity guarantee.
What we inspect
Careful checks before any recommendation
Current case and bracelet condition
Visible scratches, marks and areas of uneven finish
Existing polished, brushed or mixed surfaces
Crystal, clasp and other visible exterior concerns
Previous refinishing and your preservation preferences
Common requests
Common issues we handle
A watch with different surface finishes
Bring clear photographs when making your enquiry and the watch for inspection. We discuss the existing finish and intended appearance before proposing polishing or refinishing.
Vintage details you want to keep
A brighter appearance may not be your priority. Tell us about the details, wear or patina you value so the discussion reflects your preferences.
Damage beyond the surface
Mention a damaged crystal, loose clasp or other repair concern when you enquire. We assess repair needs separately rather than treating every exterior issue as a polishing request.
Our process
How the boutique service works
Step 1
Share your refinishing request
Send the brand, model and photographs, highlighting the marks that concern you and the details you want to retain.
Step 2
Inspect the watch in person
We review the case, bracelet and visible exterior condition. Any separate paid technical assessment is explained before proceeding.
Step 3
Agree the finish and scope
Review the proposed areas of work, expected result, estimate and timeframe before approving refinishing.
Step 4
Review the watch on return
Intake and return condition are documented with photographs and written notes. Collection and delivery are available on request for a fee.
Why Nautilus
Why collectors visit Nautilus
- An inspection before refinishing recommendations
- A scope based on the individual watch and your preferences
- Approval of the proposed work and cost before work begins
- Documented condition at intake and return
Visit Nautilus Dubai
Gold Souk boutique inspection
Gold Souk, One Deira Mall, Ground Floor, Shop Number 15, Dubai.
WhatsApp: +971 54 796 7380
Phone: +971 42 728 996
Email: contact@nautilusdubai.com
One Deira Mall
Shop 15, Ground Floor
Plan a boutique visit for physical inspection, repair intake, authentication, or private watch viewing.
Talk to our team
Discuss your watch's finish
Share photographs of the case and bracelet and tell us what you would like to improve or preserve.
FAQs
Questions collectors ask
Can Nautilus confirm polishing pricing online?
No. Pricing is confirmed only after the watch is physically inspected.
Do I need the reference number?
It is strongly helpful. The reference number reduces ambiguity around case, movement, and part compatibility.
Can I start by WhatsApp?
Yes. You can send the brand, model, reference number, problem, urgency, and photos if available.
Will you preserve originality?
The specialist will discuss preservation, functionality, and cosmetic trade-offs before recommending work.
How long do inspection, servicing and polishing usually take?
The free initial inspection usually takes about 30 minutes. If opening or disassembly is required, a separate paid technical assessment is explained first. General service typically involves about one working day for the work plus two days of evaluation and testing. Polishing usually takes one to three working days. Exact timing depends on the fault and original-part availability and is confirmed after inspection.
Does Nautilus provide a warranty on repair work?
Yes. Nautilus provides a one-year warranty on workmanship it performs. It does not cover customer misuse, accidental or personal damage, or a new unrelated technical fault. The warranty covers our workmanship; it is not an authenticity guarantee.