Watch Repair Gold Souk

Choose a permanent, identifiable workshop and make sure the watch, visible condition, accessories and requested work are recorded at intake. Nautilus operates from One Deira Mall, Ground Floor, Shop 15. The proposed scope and quotation follow inspection, giving you an opportunity to review what is recommended before deciding whether to proceed.

Ask what was observed, which work is essential, which work is optional and what could happen if it is deferred. Nautilus begins with the watch’s symptoms and physical condition rather than a pre-set package. Price and timing follow inspection, and you can review the proposed scope before approving work.

Bring the reference number and any box, papers, service history or spare links, and make sure the watch and accompanying items are recorded at intake. Keep your intake documentation until collection. For a high-value or vintage piece, ask the team to note distinctive condition details before it enters the workshop.

Stop wearing it and arrange an urgent inspection. Do not operate the crown or pushers, wind the movement repeatedly or try to dry the watch with heat. Moisture can damage the dial, hands and movement, so the priority is assessment rather than testing whether it will restart.

Yes. Use Repair Doctor or WhatsApp to share the brand, model, reference number, symptoms, urgency and photographs if available. This helps the team prepare, but final findings, quotation and timing are confirmed only after the watch is physically inspected.

Yes. A repair enquiry can be redirected to Verify Watch or Parts Request when independent assessment or component sourcing is the more appropriate path. Authentication conclusions and parts compatibility both depend on the exact reference and, where required, physical inspection.

The free initial inspection usually takes about 30 minutes. If opening or disassembly is required, a separate paid technical assessment is explained first. General service typically involves about one working day for the work plus two days of evaluation and testing. Polishing usually takes one to three working days. Exact timing depends on the fault and original-part availability and is confirmed after inspection.

Yes. Nautilus provides a one-year warranty on workmanship it performs. It does not cover customer misuse, accidental or personal damage, or a new unrelated technical fault. The warranty covers our workmanship; it is not an authenticity guarantee.